Return Policy

At Theresa Nell Photography, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we do not offer refunds.

Exchanges

If you are not satisfied with your purchase, we offer exchanges within 30 days of the delivery date. You may exchange your item for another item of equal value. Please note that the buyer is responsible for return shipping costs.

How to Exchange an Item

1. Contact Us: Reach out to our customer service team at Theresanellphotography@gmail.com to initiate the exchange process.
2. Return Shipping: Ship the item back to us in its original condition. Please ensure the item is securely packaged to avoid damage during transit.
3. Processing Your Exchange: Once we receive the returned item, we will process your exchange and ship the new item to you.

Conditions for Exchange

• The item must be in its original condition and packaging.
• The exchange request must be made within 30 days of the delivery date.
• The buyer is responsible for all return shipping costs.